patient satisfaction with outpatient/inpatient ophthalmologic services at labbafinejad medical center

purpose: to assess patient satisfaction with ophthalmologic services at labbafinejad medical center. method: the present study was a cross-sectional study conducted during the summer of 2008. patients with ophthalmic problems were selected by systematic random sampling according to the admission list. a trained investigator interviewed patients in the hospital or clinic. the data collection tool was based on a standard psq-18 questionnaire. primary outcomes were measured as the level of satisfaction domains on a 5-point scale (1 = lowest satisfaction, 5 = greatest). results: of 539 patients (98% response rate) with mean age of 44.7±23 years age, 167 patients (31.2%) were completely satisfied, 215 (39.9%) were satisfied, 95 (17.5%) were partially satisfied, 29 (5.2%) were unsatisfied, and 33 (6.2%) were completely unsatisfied. the mean score and standard deviation of general satisfaction was 4.05±1.1. mean score in different domains of satisfaction were as follows respectively, interpersonal manner (doctor-patient) 4.6±0.77, financial aspects 4.5±1.1, communication 4.3±0.96, time spent for patient 4.3±0.97, technical quality & professionalism 4.1±0.99, accessibility 3.8±1.1, and convenience 2.6±1.2. conclusion: the patients were relatively highly satisfied with the ophthalmologic services overall; however, certain aspects such as accessibility and convenience should be improved.